Return Policy

All items purchased from NY Vape Shop may be eligible for a return. Whether you are seeking a refund or replacement, our policies are designed with the customer in mind. We have a 30-day money back guarantee, a vape warranty and general product warranty.

30-Day Money Back Guarantee

Our Money Back Guarantee removes the worry of buyer’s remorse. If you change your mind for whatever reason, an order can be returned for a refund. Just follow all guidelines and return the order within 30 days of the order’s delivery date.

30-Day Money Back Guarantee Guidelines

Due to the hygienic nature of our products, once any product is opened, it cannot be returned for a refund. If there is a manufacturing defect, it may be eligible for a replacement.
  1. All items must be returned within 30 days of the order date.
  2. All items must be in their original packaging and cannot be opened in any way. Any returned item that is opened will be sent back to the buyer.
  3. Opened, used items with manufacturing defects may be eligible for a replacement.
  4. A receipt from the original purchase date for all items being returned must be included in the return package. All purchase receipts are sent via email after purchase, and all emails are sent to the email address left at checkout.
  5. Customers are responsible for return shipping.
  6. If the order was shipped with the free shipping option, $4.95 will be deducted from the total amount refunded.
  7. All products are eligible; however, Priority and International shipping costs are not eligible for refunds.

Vape Warranty

Put your mind at ease with our Vape Warranty that covers every vaporizer sold at NY Vape Shop. If your vaporizer arrives broken or stops working, we will send a brand-new replacement vape for Free. Just follow the return guidelines below.

Vape Warranty Guidelines

  1. All eligible vapes must be returned within their respective warranty coverage time period. Most vapes have a 45-day warranty.
  2. The vape warranty covers manufacturing defects pertaining to the vape battery and internal circuitry. The vape mouthpiece, filter screens, used coils, atomizers, cartridges, vape tanks and similar vape parts are not covered. Accidental drops, water damage and normal ware and tare are not covered.
  3. A receipt from the original purchase date for the items being returned must be included in the return package. All purchase receipts are sent via email after purchase, and all emails are sent to the email address left at checkout.
  4. Customers are responsible for return shipping.

Product Warranty

Our Product Warranty guarantees the safe delivery of all products.  If your product happens to arrive broken or with a manufacturing defect, just reach out to customer service to receive a replacement. To receive a replacement, return the broken product to the address given by our customer service represenative. To qualify, all returns must be initiated within 48 hours of receiving the product and postmarked within 48 hours of receiving the return authorization.

Coil Replacement Guarantee

Any coil covered under this policy can be replaced for Free when you follow the Coil Replacement Guidelines.

Coil Replacement Guidelines

  1. All replacement requests must be submitted to a customer service representative within 48 hours of the order’s confirmed delivery date, and the return must be postmarked within 48 hours of receiving the return authorization.
  2. The guarantee covers all vape coils, heating chambers, atomizers, cartridges, and vape tanks that do not work due to a manufacturing defect. Used vape coils, heating chambers, atomizers, cartridges, and vape tanks are not covered. Accidental drops, water damage and normal ware and tare are not covered.
  3. A receipt from the original purchase date for the items being returned must be included in the return package. All purchase receipts are sent via email after purchase, and all emails are sent to the email address left at checkout.
  4. Customers are responsible for return shipping.
  5. Eligible vape coils, heating chambers, atomizers, cartridges, and vape tanks can be returned via video return. All video returns must clearly show the product defect to avoid shipping it back and to receive a free replacement.