FAQ

×
Registration

Profile Informations

Login Datas

or login

First name is required!
Last name is required!
First name is not valid!
Last name is not valid!
This is not an email address!
Email address is required!
This email is already registered!
Password is required!
Enter a valid password!
Please enter 6 or more characters!
Please enter 16 or less characters!
Passwords are not same!
Terms and Conditions are required!
Email or Password is wrong!

GENERAL INFORMATION

What type of payments are accepted?

We accept PayPal, Google Wallet, American Express, Visa, Mastercard.

I am having an issue entering my coupon code, what do I do?

If you are having trouble entering a coupon code, please reach out to our customer support team here so that they can assist you.

Can I buy your products wholesale/in bulk?

We do offer wholesale pricing for those looking to place large orders. We can also customize any vaporizer kit with your logos and other specifications. Just reach out to our customer support team here and they will be able to assist you.

Is your company hiring?

We are a growing company that is always on the lookout to fulfill a variety of positions including internships for school credit. To inquire about any open positions, please reach out to us here.

Shipping


From where does my order ship?

All of our products are shipped directly from our facilities in New York State.

When will my order be shipped?

Orders are usually shipped Monday through Friday. In most instances, all orders are usually shipped same-day but please allow up to 24-48 hours for processing and handling. Orders processed during the weekend will be shipped out the following Monday except during national holidays. See all shipping times below:
  • Standard FREE first class shipping (2-5 business days)
  • Priority Flat Rate Envelope (1-3 business days)
  • Priority Flat Rate Padded Envelope (1-3 business days)
  • Priority Express Flat Rate Padded Envelope (1 or 2 business days)
  • Priority Express Flat Rate Envelope (1 or 2 business days)

What are your rates for shipping?

Our standard FREE shipping is, well, FREE anytime and always for domestic orders. We also offer Priority shipping options:
  • $8.00__Priority Flat Rate Envelope
  • $9.00__Priority Flat Rate Padded Envelope
  • $22.95__Priority Express Flat Rate Padded Envelope
  • $22.95__Priority Express Flat Rate Envelope

Do you ship outside of the United States?

Yes! We ship worldwide to countries like Canada, the UK and many other countries.

Am I able to track my order?

Once your order has been processed and shipped, you will receive an email with your tracking number enclosed. You can track your package by going to www.usps.com and entering the tracking number you were provided with. Please allow 24-48 hours for your tracking number to show any updated information.

Returns


Can I change or cancel my order?

Once your order is complete we do not guarantee that you will be able to change or cancel the order. We will typically process and ship orders very quickly so the window to change or cancel your order often does not exist. If you feel the need to change or cancel your order for any reason, you can try and reach out to us here.

Can I return a used product?

Due to the hygienic nature of our products, once the product is used, there is no warranty coverage or replacement available for these and at no time will we ever accept a return of a used product.

Limited Warranty

We will honor returns for store credit (minus s/h) for any unused/unopened items within 30 days of the purchase date. To inquire about any return please reach out here.

PRIVACY


At NYvapeshop.com, we are strongly aware of the trust you place in our company and our responsibility to protect your privacy. This privacy policy sets out how NYvapeshop.com uses and protects any information that you give NYvapeshop.com when you use this website. NYvapeshop.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. NYvapeshop.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:
  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information

When an order is placed through our website, we are required to hold personal information including your name, email address, phone numbers and home address so that your orders can be processed and fulfilled without any delays. The information may also be used for reasons such as:
  • internal record keeping
  • improving products, services and the website
  • promotional emails about new products, special offers or other information

Security

We are committed to ensuring that your information is secure and safe at all times. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. NYvapeshop.com is committed to protecting the security and privacy of the buyer's personal information. We provide you with a safe and secure transaction environment when buying online. Credit card information is entered directly into our payment partner's systems and are neither transmitted nor held on any NYvapeshop.com systems. The buyer's personal information if warranted may also be verified with the proper controlling agencies concerning fraud prevention. If there is a legal obligation to do so, NYvapeshop.com may choose to disclose information to the proper authorities.

VAPE INFORMATION


How do I choose the right vaporizer for me?

When choosing the right vaporizer, first narrow it down by determining the products you will be using—either dry herbs, wax concentrates, or liquids oils. Each category will leave you with several vaporizers that have different options from functionality to color and design.

What is the difference between 510 and 710 threading?

The terms “510” and “710” describe the thread size of vaporizer components, such as batteries, USB chargers and other chamber/cartridge attachments. The two thread sizes are different and NOT compatible with each other. The 510 thread is very thin versus the thicker 710 thread.

Can I leave my battery/vaporizer plugged in to charge overnight?

DO NOT leave your battery/vaporizer charging overnight. Charging the battery longer than recommended can cause damage to the battery, and can be a fire hazard as well. Removing the battery from the charger as soon as it is done charging will increase the lifespan of your battery.

Should I charge my battery before I use it?

Vaporizers are usually shipped with a charge. For optimal performance it is highly recommended that you use the battery until it depletes itself. At that point you should then recharge it to completion.

How long do the batteries last on a single charge?

We carry batteries ranging from 180mAh to 2600mAh. A 200 mAh will last approximately 200 puffs before needing to be recharged, 650mAh battery approximately 650 puffs, 1100mAh approximately 1100 puffs. Keep in mind that these numbers are all approximate calculations and each user will have varied results based on usage and age of battery.

DRY HERB VAPES


What is the difference between True Vaporization and Basic Vaporization?

During True Vaporization, the heating chamber functions similar to a convection oven. The chamber will evenly heat to a controlled temperature that will bake the dry herbs and release their aromas. The dry herbs will then discolor and likely turn brown. But, the dry herbs will not burn or turn to ash. When dry herbs burn, their chemical composition changes and releases a higher rate of toxin emission. True Vaporization is considered the healthier way to vape.
During basic vaporization, the heating chamber typically has an exposed coil that provides direct heat rather than the oven-like affect. The temperature is not controlled and the dry herbs are heated by the touch of the coil. The direct heat will burn the dry herbs and eventually turn them to ash.

How do you turn the AGO dry herb vape on and off?

Press the power button 5 times quickly in a row to turn the vaporizer on or off. This is a safety feature to make sure it does not activate while in your pocket or bag.

How do I charge the AGO dry herb vape?

Screw your battery into the usb charger and plug it in to a power source. The light on the usb should turn and remain red until the battery is fully charged. Once fully charged the light will turn green.

WAX VAPES


How do you turn the MICRO VAPE on and off?

Press the power button 5 times quickly in a row to turn the vaporizer on or off. This is a safety feature to make sure it does not activate while in your pocket or bag.

How do I charge the MICRO VAPE?

Firmly connect the micro usb cable into the port on the bottom of the battery. The light on the bottom of the battery will light up red. When it is finished charging, the light will shut off.

Can I use the MICRO VAPE while it is charging?

Our vaporizers were designed with pass-through current technology that means you are able to use the vape while it is charging.

My MICRO VAPE is not working, what can I do?

Our products go through strict quality control measures so issues are rare. But if your vaporizer seems to be having issues you can use the troubleshooting steps below for help:

My MICRO VAPE is not working, what can I do?

Our products go through strict quality control measures so issues are rare. But if your vaporizer seems to be having issues you can use the troubleshooting steps below for help:
  • Charge your battery until the red light goes off indicating that your battery is fully charged. Without any coil attached, test your battery to see if it is functioning properly.
  • If the battery seems to be functioning properly than attach and test the coil. If the coil does not heat up and turn orange, remove it from the battery, turn it 180 degrees and then re-connect it to the battery and try again.
  • If you are still having an issue, you can interchange the coil and battery with other coils and batteries to help locate the issue.

OIL VAPE


SUBSCRIBER OF THE MONTH GIVEAWAY


What is the subscriber of the month giveaway?

The Subscriber of the Month Giveaway is a monthly contest where we give away prizes — every single month, we randomly select one of our subscribers to win a prize.

What can I win?

The prize for each giveaway will be announced and shown on our website at the beginning of each month. The prizes will vary and include various vaporizer kits, accessory bundles and so much more.

How do I win?

A winner is randomly selected every time. To win, you only have to sign-up for our Subscriber of the Month newsletter—all you need is an email address and you can sign-up HERE. Simply stay subscribed, and you’re entered every single month.
But wait, there’s more. The winner is randomly selected so you’re odds are as good as everyone else. Or are they? Share this contest on your favorite social media channel and you’ll get a second entry. Just share it once a month and you’ll have 2 chances to win! Share this contest HERE.

When do you announce the Winner?

The winner will be selected at the end of each month and announced on the 1st of the following month. For example, the March winner is selected on between March 29th and March 31st and announced on April 1st.

How is the winner chosen?

The winner is chosen using an algorithm that selects one of our subscribers at random.

Can I win more than once?

As long as you are subscribed, you are entered every month. Even if you won the last month, you are still entered and can win again.

Contact Us

If you cannot find the information you need, please fill out the form on our Contact Page and a Vape Everything Representative will reach back to you shortly.


NY Vape Shop

Your One Stop Vape Shop

Whether you’re a first-time user or shopping for replacement parts, NY Vape Shop is your one stop shop for vaporizers. We have more styles, colors, accessories and options than anywhere else. Your satisfaction is our number one priority and providing the best shopping experience that satisfies all of your needs is our mission everyday