All orders are shipped with a tracking number so that you can follow the order from shipment to arrival. All tracking information and shipping updates will be sent to the email address left at checkout. You are never responsible if the tracking does not update with a delivery confirmation. Any package that has not updated for 21 days is eligible for re-shipment, Free of charge – international orders excluded. If your tracking information has not updated after 21 Days, just reach out to our friendly customer service and we can re-ship your order for Free.
All items purchased from NY Vape Shop may be eligible for a return. Whether you are seeking a refund or replacement, our policies are designed with the customer in mind. We have a 30-day money back guarantee, a vape warranty and general product warranty.
Our Money Back Guarantee removes the worry of buyer’s remorse. If you change your mind for whatever reason, an order can be returned for a refund. Just follow all guidelines and return the order within 30 days of the order’s delivery date.
30-Day Money Back Guarantee Guidelines
Put your mind at ease with our Vape Warranty that covers every vaporizer sold at NY Vape Shop. If your vaporizer arrives broken or stops working, we will send a brand-new replacement vape for Free. Just follow the return guidelines below.
Vape Warranty Guidelines
Our Product Warranty guarantees the safe delivery of all products. If your product happens to arrive broken or with a manufacturing defect, just reach out to customer service to receive a replacement. To receive a replacement, return the broken product to the address given by our customer service represenative. To qualify, all returns must be initiated within 48 hours of receiving the product and postmarked within 48 hours of receiving the return authorization.
Any coil covered under this policy can be replaced for Free when you follow the Coil Replacement Guidelines.
Coil Replacement Guidelines
If you cannot find the information you need, please fill out the form on our Contact Page and a Vape Everything Representative will reach back to you shortly.