NY Vape Shop Shipping Policy
Delivery Guarantee
All orders are shipped with a tracking number so that you can follow the order from shipment to arrival. All tracking information and shipping updates will be sent to the email address left at checkout. You are never responsible if the tracking does not update with a delivery confirmation. Any package that has not updated for 21 days is eligible for free re-shipment. Certain international orders are excluded. If your tracking information has not updated, just reach out to our friendly customer service for help.
Shipping FAQ
From where does my order ship?
All of our products are shipped directly from our facilities in New York State.
When will my order be shipped?
In most instances, all orders are usually shipped same-day but please allow up to 24-48 hours for processing and handling. Orders are shipped Monday through Friday and sometimes on Saturday, excluding holidays. Orders processed during the weekend will be shipped out the next shipping day.
What are your shipping rates?
- Orders $35+ get FREE standard shipping (2-5 business days)
- Orders under $35 get standard shipping (2-5 business days) for $5.95
- Priority Shipping for fast delivery (1-3 business days) for $9.00
- Priority Signature Shipping for secured delivery (1-3 business days) for $14.95
- Priority Express Shipping for super fast delivery (1 or 2 business days) for $29.95
Do you ship outside of the United States?
Yes! We ship worldwide to countries like Canada, the UK and many other countries.
Am I able to track my order?
Once your order has been processed and shipped, you will receive an email with your tracking number enclosed. You can track your package by going to the USPS website and entering the tracking number you were provided with. Please allow 24-48 hours for your tracking number to show any updated information.