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Customers are never responsible for a package that is not delivered. All orders are shipped with a tracking number that updates as the order goes from shipment to delivery. If the tracking does not update to confirm delivery, do not worry, we will send another package for Free.
We offer Signature Priority Shipping for those worried about a package being stolen – get it fast, and with security! Our Priority Shipping options guarantee speedy deliveries. And for all of our international customers, like our Canadian friends to the north, we offer competitive, international shipping options.
All items purchased at NY Vape Shop may be eligible for a return and all orders come with a 30-Day Money Back Guarantee. Whether you received a wrong product, a damaged item, changed your mind, or something else, just reach out to our customer service to initiate a return.
Our guarantee offers shoppers a care-free shopping environment. Unsure of how something looks? Not sure if a product will fit or if you are buying the correct vape parts? Do not worry. If you change your mind about a purchase, receive the wrong item or something else, just follow the guidelines and return your order within 30 days of the order delivery date to receive a refund.
