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Welcome. If you are reading this, you likely have an issue with your Titan 2 dry herb vaporizer. You either found this page on your own or were directed here by our friendly customer service. Whether you just received this vape, or you have owned it for a while, this troubleshooting section will help you determine if the vaporizer has any issues, and if so, what to do.
Vaporizers are electronics, and although rare, it is possible for issues to occur. Even the almighty iPhone has defects. Issues can be related to the battery, the PCB chip (brain of the vape), the wiring connections or something else. Some issues can be fixed while others cannot be. Please read through this section as we uncover and explain any potential issues you may be experiencing.
1. Make Sure you are Operating Properly
The first thing to check is the basic operation of the unit. This simple step often solves the issue for many users. Remember, to turn the vaporizer on, press the power button 5 times quickly in a row. Once the unit is on, the screen will display the battery meter and the current temperature of the heating chamber. Press the up or down button to display and change the temperature setting.
Once the desired temperature is chosen, press and hold the power button for a few seconds and release. At that point, the display screen will light up and the vaporizer will start heating up to that set temperature setting. You can adjust the temperature up and down as the vape is heating.
2. The Vape does NOT power on, charging
If the vape is not powering on after the 5 clicks, then it needs to be charged. Do not leave the vape charging for more than 4 hours. After 4 hours, the vape should be fully charged, although it will likely charge faster than that.
If you have tried charging the vape for 4 hours and it still will not turn on, before pronouncing it dead, there are some solutions. Try more than one power source just in case the first wall outlet does not work. Another solution would be to try another charger. The Titan 2 uses a standard micro USB charging cable
If you have tried multiple power sources and chargers, yet your Titan 2 still will not charge, then there is an issue with your vaporizer. At this point the vape cannot function and you will need a replacement.
3. Vape powers on, but does NOT heat up
If the vape has power and you are able to turn it on, then you should be able to heat it up to its highest temperature. Once the vape is powered on, you still have to press some buttons for it to start heating. To start heating, press and hold the power button for a few seconds and then release it. The screen should light up and the temperature on the screen should start to rise.
If the vape has power, turns on, but does not start heating after you performed the above instructions, then there is an issue with the vaporizer.
To make sure the vape is heating properly, start the heating process with the proper clicks, and then click the UP button until you reach the highest temperature setting. The vaporizer should heat up until it reaches that setting. If the vape stops before then, just make sure you have clicked up to the highest heat setting.
4. Vape Turns on, Heats Up, but NO vapors, or vapors seem light
If your vape turns on and heats up, but you cannot get any vapors, it can be a few things.
For starters, make sure it is really heating up. You can easily test if the vape is working by putting it at the highest heat setting, and after 5 or 10 minutes of vaping, the dry herbs will be vaporized into browned herbs or dust. If the herbs are browning but you still cannot seem to get vapors, you may either expect thicker clouds or have a clogged vapor pathway.
Please understand that vapors are different than smoke. Don’t expect, thick, heavy clouds. Vapors are lighter than smoke, and you must give the vapor time to form. Vapors produce more slowly at a lower heat versus what happens with a lighter, so take gradual, smooth pulls as you get a feel for your device.
The issue may also be a clogged mouthpiece or more likely, the filter screen in the mouthpiece. A clogged screen blocks the vapor pathway and will make it difficult to take a pull. That screen can be removed and cleaned very easily. It can also be changed out with a replacement screen. Clear the pathway and vapors should be easy to pull.