All orders are shipped with a tracking number so that you can follow the order from shipment to arrival. All tracking information and shipping updates will be sent to the email address left at checkout. You are never responsible if the tracking does not update with a delivery confirmation. Any package that has not updated for 21 days is eligible for re-shipment, Free of charge – international orders excluded. If your tracking information has not updated after 21 Days, just reach out to our friendly customer service and we can re-ship your order for Free.
All items purchased from NY Vape Shop are eligible for a return. Whether you are seeking a refund, replacement, exchange or store credit, our policies are designed with the customer in mind.
Our Money Back Guarantee removes the worry of buyer’s remorse. If you change your mind for whatever reason, any order can be returned for a full refund. Just follow all guidelines and return the order within 30 days of the order’s delivery date. Any return that meets these guidelines but surpasses the 30 days may still be returned for an exchange or store credit if you return the item within 60 days of the original purchase date.
30-Day Money Back Guarantee Guidelines
Put your mind at ease with our Vape Warranty that covers every vaporizer sold at NY Vape Shop. If your vaporizer stops working, we will send a brand-new replacement vape for Free. Just follow the return guidelines below.
Vape Warranty Guidelines
Our Glass Pipe Warranty guarantees the safe delivery of all glass pipes. If your glass pipe happens to arrive broken, just reach out within 48 hours of the order’s delivery date and we will replace the glass pipe for free.
Any coil covered under this policy can be replaced for Free when you follow the Coil Replacement Guidelines.
Coil Replacement Guidelines